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#Alternatives to deckset update#

Where you believe an item is faulty, it may be necessary for us to send your goods to the manufacturer or their service agent for it to be assessed within a reasonable period of time. They will guide you through the returns process and help resolve the problem as quickly as possible.Īll claims of faulty items must be accompanied with a proof of purchase. If you have received an item with a defect, please contact our customer service team at 60 days of your purchase date.

And other similar occurrences that are assessed by Games Portal on a case by case basis.

We always strive to make sure our processes are as fast and accurate as possible but if you have received an item different to the one you ordered, please contact our customer service team at will work with you to resolve the problem as quickly as possible.Īt Games Portal we want every gaming experience to be perfect for our customers but unfortunately there are rare cases where an item, due to a manufacturing error, is discovered as faulty.

#Alternatives to deckset update#

If your return falls outside of these times and are seeking an update on your refund process please contact our customer support team at you received an item you didn't order. Once received, your return request will be processed within 1-3 business days.įor refunds, please note that your financial institution may need an extra 3-5 business days to clear the funds back into your account. Returns generally take 2-5 business days to reach our warehouse.

Cash Payment: If your original payment was made in cash and your items are returned in store to Games Portal we will refund your payment in cash.

Please note funds make take a few business days to clear after refund confirmation.

Credit Card: Your refund will be credited into a bank account designated by you.

Please note that any return postage must be covered at the customer’s expense.Īs soon as we receive the item(s), the refund can be initiated to the payment details used to make the initial order.Īny refunds will be processed via the original form of payment:

By post to our return postal address (Games portal PO Box 4203 Burwood Easy Victoria) after providing us with the tracking number.

In person to our Store at 1/160-162 Maroondah Hwy Ringwood VIC 3134 or.

Items can be returned to Games Portal either: If return postage and handling fees are not paid by the customer within 30 days of being received by Games Portal, the product will be considered abandoned and we will dispose of it.

A standard $10 processing and handling fee.

An additional shipping fee is paid (Standard $10 normal shipping or express shipping to be calculated by order weight) and.The item is not a TCG or Trading Card Game item.Īll change of mind refunds will be inspected to be meeting the above terms and require approval by Games Portal before a refund can be initiated.Īny returns found to have been opened, used or damaged will not be eligible for refund or exchange, and will be held until the customer returns to collect the product or pays the following additional fees to have the item reshipped:.The return or refund request is within 30 daysof the product being collected in store or dispatched from our warehouse for completed orders and.

Any return postage and initial postage will be covered by the buyer.The returned item(s) must be sealed and in brand new condition.We understand that customers will occasionally change their mind upon receiving their order, we are still able to organise a return of the items in order to process a refund for you as long as the following conditions are met: